fr77 Privacy Policy — Your Information Is Protected

fr77 ("we", "us", or "the platform") provides an online casino and betting service for users in Bangladesh. This privacy policy explains what information we collect when you use our website, how that information is used, who it may be shared with, and what your rights and choices are.

By using this platform, you are considered to have agreed to the terms described below. If you do not agree with this policy, please do not use our services.

This policy applies only to the fr77 website and services. Third-party sites or payment gateways may have their own privacy policies, for which we are not responsible.

1 Information We Collect

1.1 Information You Provide

When you register with fr77 or use your account, you provide certain information directly. This may include:

Full name and date of birth (for age verification)
Email address and mobile number
National ID card or passport details (for KYC verification)
Payment method information (bKash, Nagad, Rocket, Upay, or bank account number)
The content of your communications with our support team

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically, such as:

IP address and device identifier information
Browser type, language settings, and operating system
Session duration, pages visited, and click patterns
Data obtained from cookies and similar tracking technologies
Gaming activity logs (bet amounts, game history, transaction records)

1.3 Information Received from Third Parties

In some cases we may also receive information from third parties, such as payment processors (bKash, Nagad, Rocket, Upay, or banks), fraud prevention agencies, and identity verification service providers.

2 How We Use Your Information

fr77 uses your information for the following purposes:

To create and manage your account and to verify your identity
To process deposits, withdrawals, and other financial transactions
To manage bonuses, rewards, and promotional offers
To ensure platform security and to detect fraudulent activity
To comply with responsible gaming policies and to prevent misuse
To meet legal obligations
To communicate with you regarding service-related matters
To improve the platform and refine the user experience

We never sell your personal information to third parties for marketing purposes.

3 Information Sharing and Disclosure

fr77 may share your information with the following parties in specific circumstances:

3.1 Service Providers

We work with trusted third-party service providers who supply technical and financial support on our behalf. These include payment processors, identity verifiers, and IT infrastructure companies. These organizations are required to use information only for specified purposes and to follow our instructions.

3.2 Legal Requirements

If disclosure of information is required by law, a court order, or the demand of a regulatory authority, we will be obliged to provide that information to the relevant authority.

3.3 Fraud Prevention

Relevant information may be shared with fraud detection agencies or security partners to protect the safety and integrity of the platform.

3.4 Business Transfers

In the event of a merger, acquisition, or asset transfer, your information may be transferred to the relevant parties. We will notify you in advance of any such change.

4 Cookies and Tracking Technologies

fr77 uses cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze platform performance.

4.1 Types of Cookies

Essential cookies: Without these, the platform cannot function properly; they maintain login sessions and security.
Functionality cookies: Store your language preferences, account settings, and other personalization information.
Analytics cookies: Collect anonymous statistics to help us understand which parts of the platform are used most.

4.2 Cookie Controls

You can reject most cookies by changing your browser settings. However, disabling essential cookies may cause problems when using certain features of the platform.

5 Data Storage and Security

5.1 Security Measures

fr77 uses industry-standard security technologies to keep your personal information safe:

SSL (Secure Socket Layer) encryption — all data exchanged between your browser and our servers is fully encrypted
Database-level encryption — stored personal information is held in encrypted form
Access controls — only authorized staff can access your information
Regular security audits and vulnerability testing
Two-Factor Authentication support

5.2 Retention Period

We will retain your information for as long as your account is active and for as long as necessary afterward to meet legal requirements. Financial transaction records may be retained for a longer period in accordance with applicable regulations.

No digital platform can guarantee complete security. We make every effort to ensure the highest level of protection, but in the event of a security breach we will promptly notify the relevant authorities and the affected users.

6 Your Rights and Choices

As a fr77 user, you have the following rights:

6.1 Right to Access

You have the right to request a view of what information we hold about you. We will respond to that request within a reasonable time.

6.2 Right to Correction

If any of your information is incorrect or incomplete, you have the right to request that it be corrected.

6.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, we may need to retain some information where required by law or for the resolution of an active dispute.

6.4 Marketing Communications

You may opt out of our marketing emails or messages at any time. However, it is not possible to stop necessary service-related communications.

6.5 Account Closure

You may request the closure of your fr77 account at any time. Even after closure, some information will be retained for a specified period as required by law.

7 Privacy of Minors

fr77's services are intended only for those aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If a user is suspected to be below this age limit, that account will be suspended immediately and the associated information will be deleted.

If you become aware that a minor is using our platform, please notify our support team immediately.

8 International Data Transfers

To operate fr77's services, your information may be transferred to servers or service providers located outside Bangladesh. For any such transfer, we ensure that your information remains protected in accordance with the standards described in this policy.

Payment processors such as bKash, Nagad, Rocket, and Upay follow their own data protection policies. For bank transfers, the relevant bank's own policies apply.

9 Third-Party Links and Services

Our platform may include services from payment gateways or game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Microgaming, NetEnt, Ezugi). These third parties have their own privacy policies, and fr77 is not responsible for their data collection practices. We recommend that you read the relevant party's policy yourself.

10 Changes to This Policy

fr77 may update this privacy policy from time to time. For significant changes, we will send a notification to your registered email address and update the "Last Updated" date on this page. Continued use of the platform after any change will be taken as your agreement to the updated policy.

Previous versions of the policy are retained by us and can be provided upon request.

11 Contact Us

If you have any questions about this privacy policy, wish to request access to, correction of, or deletion of your information, or want to raise a concern, please contact us:

[email protected]

24/7 Live Chat — Bengali and English support available

We will try to respond to your request as quickly as possible. If identity verification is required, we may ask you for relevant documents.